Originally Posted by
The Road Goes On Forever
Most people that book accessible rooms do not need them yet they book them anyway for various reasons (mostly being available on 3rd party sites). If they are booked the appropriate way with a note on the reservation that the room type is actually needed then you're not getting moved out of that room. Note that a lot of guests play the stupid card and book these room types which are clearly marked as such on Expedia, Priceline, Hotels.com, etc. and then flip out at check in because "they had no idea" or "well I'm not handicapped. why would you give me that type of room". 99% of the guests that book the accessible room types do not need them and I will preemptively change them out at check in if it's not needed so as to have the room available in the off chance it is legitimately needed. Will every desk clerk do that? No, which is where problems can happen later on.
Are you making the determination that they do or do not need the handicap room or do you ask them and they say no. Both are very touchy and could get you into a lot of trouble. There are lots of people with disabilities that may not appear to have disabilities.