Originally Posted by
SkyTeam777
I just sent an email to that Consumer Affairs address. We'll see how long it takes to reply.
It's better to shoot an email to their CEO/Executives. Most large corporations have an executive team that handles emails to their CEO/Executives,
and if they deem the email is worth the attention of their executives, they'll forward the email to them.
I don't use this channel often, as the channel can get shut down if it's abused. But I do use it when there are odd cases where the conventional channel does not have the authority to be more flexible.
I've used 3 times in the past 6 years: Tmobile, Adidas, and Hilton. I got responses very quickly (sometimes from the CEO directly), and the issue was resolved soon after.
In the end, I think the corporate will be aware of the fiasco eventually as the supervisors seem to be aware of the complaints at the moment according to the anecdotes online. They are aware people are sharing the data points on blogs and forums.