Originally Posted by robnsfla

Fixed !....after working on this for several weeks when I call the Diamond line...it now says welcome back with my name... a really great agent helped me yesterday...she said the issue is 100% tied to multiple Skymile accounts having my phone number in them ...so it is completely related to family and friends that have your phone number as a primary or backup number....over 20 years I have helped family members with trips and on occasion my phone number ended up in their profile...the last 2 we found was my sister's son and a friend I used my miles to travel with 10 years ago to Seattle and I helped them open up SkyMiles accounts so they could get a boarding pass but listed my phone number for flight notifications or if there was a disruption since I was either running the trip or flight following them because they were kids....BTW once fixed(phone numbers updated) it doesn't update until the overnight hours....
Another note...I did have all these SkyMiles numbers written down on paper or in my phone...we even checked my late dads account and a former duplicate account for myself.
Strangely about 4 weeks ago...when I called the Diamond line....the next day I got an email with a friends name on it that I had travelled with previously, for a phone survey...that account too had my phone number and we updated that to his number....now the surveys come with my name.

This same issue applies to email which I fixed 6 months ago...I had not received a Diamond monthly Skymiles newsletter for 3 years because my email was on multiple family accounts...that has been fixed as well...

Bottom line....you must have a dedicated phone number and email for just your account for the newer Delta systems to work perfectly...

We as Diamonds and other elite's end up helping all kinds of family and friends and co-workers with their travel because they know we know the most and can help them so that's why we all having this problem now with Delta's new system....