Originally Posted by
edsh
I was offered 1,000 points per Club Access Award in a chat session (waited 40 minutes to connect).
I argued it was widely reported that offers of 3,000 / CAA were being given.
The agent replied that refund rates were targeted by individual account. Puzzled but I accepted the 1,000, better than nothing.
I'll send a followup email to the Hyatt Concierge asking for clarification.
Exactly same scenario here. I didn’t have the energy to fight or beg for the full 3k. Accepted the 1k as better than the 500.