FlyerTalk Forums - View Single Post - Feedback thread for the official LH Lurker(s), LufthansaGermanAirlines

Dec 28, 2021, 6:59 am

#2488

Tottoru

Join Date: Mar 2018

Location: VIE

Programs: Miles and More, Flying Blue, AA Advantage

Posts: 22

Quote:

Originally Posted by LufthansaGermanAirlines

Dear Tottoru,

sorry to hear. If you want to file an official complaint, kindly use our feedback form (https://www.lufthansa.com/de/en/feedback) and my colleagues from Customer Relations will have a look into it.

I apologize for any inconvenience caused.

Best regards,
Jonathan

Thanks, Jonathan, for your advice. I have filed the complaint.

After I posted my message, the passenger has checked with ground staff at airport check-in and was told that the correct allowance in 32 kilos -- but it was of course too late to pack accordingly, and some luggage entitlement was lost. I am confident that Customer Relations will take appropriate action.

Best wishes.

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