Stay during Christmas 2021
I just complete a five night stay with family at IC Malta from 23. - 28. December 2021. I had booked 1 night club room, 2 nights Ambassador voucher club room and 2 nights on points.
At check in the first night we had already been upgraded to a Jr Suite on 14 floor. The hotel had not managed to see my other bookings and combine into one stay. This made the check in a long process and it had to be escalated before they accepted that we could keep the same room without lounge access for the last two nights on points booking. We also had to check out / check in again for each booking and get new keys. Not very elegantly handled…
The Jr Suite was more like an XL room - a bed and a sofa bed and a very large wardrobe. The room was located on an “inside corner”, was dark and badly in need of a renovation. Lots of wear and tear marks everywhere. Minibar / fridge was empty and not working. The air condition was not very efficient - not possible to get the room temp below 23 deg C at night.
The bathroom looked to be newly renovated and was quite nice and large size with separate shower and bathtub. But they had kept some of the old stuff in the room so it was a combo of modern and old. Half of the times the water never stopped running after flushing the toilet. The flush button looked to be from the 70’s…
There was a bad smell in the bathroom and wardrobe. We reported this to the hotel and they tried to fix it. The smell was gone for some hours (or maybe replaced with with a more pleasant smell) and then the smell was back again.
The club lounge was very nice with good facilities and excellent service. The breakfast was good and had a decent buffet selection plus an a-la-carte menu with eggs etc. Our favorite was the egg benedict and our daughter loved the waffles. Afternoon tea had a good selection of cakes but we missed the traditional serving with 3 tiers at the table. Evening canapé had three types of hot food and a good selection of wines and drinks. It was too cold to use the outdoor pool. The indoor swimming pool is a shared facility between IC and HIX. We enjoyed the pool, but again some maintenance / refurbishment is badly required both at the pool area and at the changing rooms / shower facilities.
Both at check in and check out there were nobody available to assist with our bags - so self service in and out of taxi. (btw the eCabs app worked well for us).
We stayed a week at Hilton Malta prior to arriving at IC. Overall we had a better stay experience at that facility: relatively modern room, excellent indoor pool facility, good lounge (but IC is much better) and a nice resort feeling.
Not sure we would select IC next time in Malta…