Because it may influence someone who would be spending a lot of money there with the expectation of points that things may not work well and that the problem will not be solved easily (or at all). It is the equivalent of a store promising me a rebate of x% of my purchase and then not giving it. I wouldn't chose to buy from that store again.
This is a thread about the hotel - all information for people who have stayed or are thinking about staying - not just using points to stay!