Originally Posted by London Dude

I just opened MMB for my IB flights from ORD to FCO in restricted J, which allows free changes to the same I-fare but no refunds, and this message popped up:

Change request due to COVID-19.
Due to the Coronavirus outbreak and the travel bans established by certain countries, we are facilitating changes for Customers with flights operated by Iberia, Iberia Express and Iberia Regional Air Nostrum.
In order to facilitate your management, here you can:
- Request refund voucher(s) for the amount of your tickets.
- Change your flight dates.

The refund link opens a page that allows me to get the full amount paid for my ticket as a discount voucher for future flights:

Refund in the form of a voucher
You'll receive the amount paid for your ticket as a discount voucher for future flights
X,XXX.00$
Select
Instant. Get it today.
You can use the voucher as many times as you want, until you've spent the full amount.
You can use it whenever you want until 22/02/2023.
Valid for direct and connecting flights.
To fly whenever you want until 22/02/2023.

Information about refunds
Your refund includes:
Amount paid for flights and taxes
Amount paid for seat selection, if not included in your fare
Amount paid for any extra bags added
Your Flexibility product, if you purchased it.
Your refund does not include:
Insurance, if purchased
Admin fee
Card payment fee