Originally Posted by
ghsbass0406
"refused to acknowledge my Alaska 75k upgrade certificate" - What do you mean? Was your upgrade confirmed before checkin? I'd complain 100%. If I was on an SWU and then had an agent refuse to acknowledge it, I'd be livid.
Probably because the upgrade cleared but the ticket wasn't properly re-issued. The GA wouldn't know how to process a AS issued upgrade coupon..