Originally Posted by
985X
On my recent SEA-LHR flight:
Gate agent manually downgraded me from business to premium economy cuz she refuse to acknowledge my Alaska 75k upgrade certificate and flight departed with 10 J seats open;
Inflight map not available for the entire flight;
FA didn't dim the cabin lights for the entire flight. So everyone tried to fall asleep like this.
My last flight with AA this year (flying Turkish back yay), also my last flight with AA for a while.
"refused to acknowledge my Alaska 75k upgrade certificate" - What do you mean? Was your upgrade confirmed before checkin? I'd complain 100%. If I was on an SWU and then had an agent refuse to acknowledge it, I'd be livid.