FlyerTalk Forums - View Single Post - IB now appears to be offering full refunds due to COVID
Old Dec 23, 2021 | 3:36 am
  #2  
craigthemif
FlyerTalk Evangelist
All eyes on you!
10 Years on Site
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: IB+ Gold, TK E+, Hyatt Globalist, Marriott LTP, IHG Diamond
Posts: 14,182
Your terminology is confusing.

You aren't receiving a refund to your initial form of payment (i.e. credit card) but a voucher to be used in the future with IB.

I know that IB have long had stricter rules about cancelling for a voucher than BA - and they certainly appear to have loosened the rules substantially - but calling it a "full refund" is misleading. When people call up for a refund, they want their money back, not a voucher for future travel that expires in 14 months...
craigthemif is offline