I have 20K points on opentable expiring on 1/1/21 and it wasn't easy to get them. Now every 3 months 400 points expire. I redeemed the 20K for a reward certificate today, but never got the "email confirming reward". 2 hours on chat (no other customer support option) from obviously a call center that knows nothing about OT.
Anyway, since they are now owned by "Booking Holdings" looks like they won't honor restaurant rewards & (I'm just guessing) that the restaurants won't honor the reward certificates either, certainly not at the OT level.
Guess all I can do is get a $100 Amazon certificate (last thing I need)---thoughts? Advice? I'm guessing Booking Holdings is just making it so difficult that eventually no one will even get points.
Thank you for your compassion...