Originally Posted by
noniron
I wish to cancel some UK-France-UK flights under their Protection Promise due to the current restrictions, am I being stupid in that I can not find the correct section on to do this online?
I am having exactly the same issue.
The claim is under their 'Travel Restriction Protection' promise (links via
https://www.easyjet.com/en/pledge).
My understanding is that, as a UK resident and citizen, being not allowed to enter FR, DE, etc then the Easyjet refund option kicks in.
It then states one must contact their Customer Services team .... from that point I really can't deduce the options; so anyone out there with knowledge of the inner workings of Easyjet please flag the options / methods.
I don't even see a phone number, or a working link to the promised "online request form".