nldogbert

Introduction Went for this property on this trip to the Big Island mainly because I had always wanted to try out this part of the island (my last few trips to this island, I had always stayed at the Kona side) and because of the crazy prices and not so stellar review of the other Hilton properties on the other side. Stayed 2 consecutive nights here (back in Nov) and was "forced" to return this property again- because I had a package that arrived just 1 day too late posted to the property- after 1 night moving to the Kona side. I would say after my stay, I have mix feelings with this property although I do actually like the true local way of life on this side compared to the glitzy resort side of Kona. Location This property is located away from the downtown area of Hilo (you can basically see this property from the waterfront from downtown). It is about 5 mins to downtown Hilo. There are few other hotels around the area which seems to be the green lung of Hilo - making it a nice quiet area to relax. The park down the road is a Japanese park and seems to be quite popular with the locals especially during the weekend. There are a few F&B outlets within walking distance via walking pavements. The hotel's parking option is either valet or self-parking (complimentary). For the valet parking - I am not sure how it works, as during check-in I was informed that as an Elite member, it was complimentary since I am on the reserved list. Anyway, I did not use it, therefore the unclarity on what is meant by the reserved list. The self-parking area is on a large field area a few mins walk from the lobby. At least during my stay even with what seems like a busy period (just before Thanksgiving week), there was always space available. Check In I had done an online check-in, but as the norm in current times, I had to drop by the front desk. I arrived late afternoon, around 1600. The front desk was not too busy with 2 main associate behind and there was just 2 persons before me (although on my 2nd return, I did have to wait about 10 mins before being helped). The wait was ok, just a few mins before I was helped by a not so friendly associate (and she also seems to be quite a senior member). I had to show my proof of vaccination and the usual ID. Was given a rundown of the amenities and the dreaded information on the resort fee and what it covers. As an elite member, was informed about the new credit in lieu of the complimentary breakfast - as this was an HI property - this was $15 per day per guest, so I had $30 per day to spend on any of the hotel's F&B outlets. [My opinion, on one hand it gives you freedom instead of the usual bad quality breakfast, on the other - an indirect way to further devalue the value of an elite benefits since it does not even cover the cost of something reasonable if you still went for the breakfast option). I was also given two bottles of water.As expected in US hotels, true upgrades are hard to find - the best is a bay view room. Was off to my room after about 15 mins with DT cookies in hand upon arrival at the property. On my 2nd stay, I did message the hotel to ask if I could get a room with the balcony, receiving a response to check during check-in. And as usual during check-in I was told that only 1 level upgrade is possible, so it was back to a bay view room. (Although this time, I had a much more friendly associate - and was also provided with larger bottles of water). Room The room was on the highest floor of property with a view towards the lobby area/drive of the hotel, across the bay and into downtown Hilo. From space point it was your average space, just sufficient (even for 3) and not too many luggage. The interior was basically a modern white wash interior with minor touches of the hanging pictures of traditional aspects - the hotel seems to have some affiliation with the yearly Merrie Monarch festval and one of the dancer (as her photo/figure seems to be every where). Furnishiing in the room was as your usual DT property. There was tea/coffee making facilities. The minibar was empty and there was also microwave for use. The climate control in the room was ok - although as usual, even at low fan speed it was way too loud - so basically at night before sleeping, I will turn it off. Luckily due to the rainy/cooler weather the room never got too warm during the night. Sleep quality was in general good - with the bed being soft but supportive. There was also not too much noise disturbance from either interior nor exterior. Dining The resort fee that is forced upon you, includes the Seabreeze cocktail (basically it's the syrup from the tinned pineapples and blue curacao) or a soft/hot drink of your choice. This can only be consummed at the bar located across the lobby - which admittedly is a nice area to lounge around and enjoy the cool weather during the evening and winding down. I was surpised that most of the nights the area did get crowded and busy. For my first night and 3rd night I did use my $30 credit for drinks here. Prices were actually quite reasonable.For the 2nd day credit, I had wanted to check out what they offered for breakfast, I found the Hula Hula restaurant where breakfast is served, to me had such an univiting interior that I decided to just do a take-away. This is where I was taken aback - you had to pay extra for every single take-away packaging - yes it was not much, but on principle reason (and enevironment) I requested to just get everything into 1 takeaway box without any plastic utensils. (I guess I was the only person ever to request for this -as she had to go back to the kitchen or check with someone from management). In my opinion, if a guest wants to do take-away, I am sure that they could offer the possibility to use real plates/cutlery and not always pack everything. Anyway, as expected, with the credit provided it was not really possible to get anything decent for breakfast - with just the food without drinks itself, i had to add about $5 above the credit.Also do take note for dinner, the restaurant closes already at 8pm even for take-outs - which means after 8pm, you will not be able to get any food from any of the hotel's F&B outlets. All in all - outside of the bar area, I found the F&B outlets at this property to be underwhelming. Service At this property, room cleaning is done only after 5 days (if I remember correctly) - if not requested earlier. Since I was staying for 2 nights, I had wanted to get housekpeeing for the next day, and this was also stated in the overview information sheet. However, upon requesting for this later that evening, I was told that it's not possible, only the 5 days option was available. All in all, i found the service level at this property (besides a few better associates) to be quite lacking. Pool Sadly on the days that I was on this side of the island, i did not really see any sun - it was mainly grey and cloudy or raining. So used the pool area only once (and that was after my return from the Kona area). The pool area is actually quite un-inviting, they did try to make it nice with an area of deck chairs and beach sand. However just because of the age of the property - and having such weather, the pool area in my opinion can be forgotten/waste of time. Water temperature was during my visit certainly not the ideal teamperature. Overall All in all - just an OK property. From value point - especially in current crazy times - it was not too bad (even comparing it to (Air) B&B's or homestay properties). On the other hand - when staying at US Hilton properties I don't expect anything much from both amenities and service level. If I will return to this property if I am in the area, it really depends on the different factors - weather, value, places to visit.