Hello AlienInTheFatherland,
sorry to hear you are having difficulties trying to reach my colleagues. If you are already in contact with our Customer Relations Department and obtained a Feedback ID, please allow my colleagues some research time. We are currently experiencing an extraordinarily high number of customer contacts in all our departments. As a result, there are unfortunately longer waiting times. Via Social Media, we are unable to influence the processing time. Should you have further questions, please contact them again here:
https://bit.ly/2wWjPTc / How can we help you? / As about existing feedback.
Kind regards & happy holidays!
Tania