Hello LH Lurkers
in accordance with various travel bans to South Africa, I did not travel to JNB last month, nor did I return yesterday.
I informed LH via the app that I would not be travelling and requested a refund or voucher for future travel.
I have a reference number issued the day of originally planned travel, but have not heard anything from LH in the past three weeks.
I have regularly been on the phone to LH Customer Service, but I hang up after 90 mins of wait...
What do you suggest I do now to process this matter further?