Our flight DL318 from BOS-SEA was delayed 14 hours. Our plane had a maintenance issue, and then we lost our pilots because of crew rest. In addition, we were booked into First Class specifically because of the lie-flats. On BOS-SEA, Delta operates the 75S with lie-flats but markets these seats as F, not Delta One. Our replacement aircraft was a standard 752 without lie-flats.

During our flight, I reached out to Delta via text and was offered 20,000 SkyMiles. (As an aside, my friend on the same flight is Silver (FO) and was offered a measly 5,000 SkyMiles.) However, they warned that 20K was as high as the text agents could go, and if I accepted, I would forgo my rights to potentially more compensation from Customer Care. Thus, I declined because I felt that 20K was insufficient for the lengthy delay and service downgrade. When we landed, Customer Care emailed saying that they had proactively added 12,500 SkyMiles to my account. I have reached out to them asking for more.

I'm curious about people's thoughts: have you had similar experiences, and what did you receive? Or, if you have not had similar experiences, what would you expect as compensation?