Originally Posted by mikesaidyes

Did you file a claim at BKK airport to the Korean Air baggage staff (or whoever handles it for them)? Or the Korean Air office at BKK? Yes. That is who created the Problem Irregularity Report. That form has no information about how/who to contact for expense reimbursement.

The Korean version of the website says the same thing as the English - report it to staff and they'll file the report. So, if you didn't do that, your only option is just the general "Customer Feedback" form https://www.koreanair.com/footer/cus...ck/write/step2 I did report it. but there was no information given on how to request reimbursement for expenses.

They have a damaged bag form specifically on the page you linked, you could probably try that. No personal experience.