I understand hotels are businesses for profit and need to fill out their rooms to achieve that objective. But at the same time, hotel chains are also in the hospitality business and have programs wanting loyalty. Currently at the hotels which filled with Thais using promo (THB 1,700 for deluxe, 2,400 for family suite, and 3,000 for Panoramic suite plus inclusions) to the point that we are pushed down to mid floors facing north. There has to be a pecking order for repeat guests loyal Hilton customers with Diamond status. This is very disapointing despite of the wonderful location, views, and decent breakfast at Flow! We paid the higher online rates but that doesn't seem to move us a bit on the totem pole!
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