Originally Posted by
bostontraveler
(...) No chance to open a complaint, etc.. “those are the rules”. I don’t understand them sometimes…
According to one poster on
https://fr.trustpilot.com/review/www...canexpress.com, Amex France has subcontracted customer service to a third party (Teleperformances).
This would explain the "don't care" attitude.
Once you are on this website, you can read through the comments. Many of the testimonies are perfectly plausible.