So much for enjoying their travel portal. Having a difficult time with a hotel I booked. Booked an AI hotel in Mexico, their website shows it is booked correctly, but when calling hotel, I am booked in one of their "sister" properties, not on the beach, not AI, just a business hotel along the lines of a Holiday Inn. Lol, it is no wonder this price was half of anywhere else. When calling their travel help line, they are useless. Keep asking if I am sure I want to switch to the lesser business hotel. I keep telling them no. I explain over and over, they do not understand. Finally they said to give them 48 hours, which I have done, and they still are insisting that there is nothing wrong with my booking, and nothing they can do until I check in to the hotel. They keep telling me the hotel does not have my booking yet, that sometimes it takes until a few days before arrival. I keep telling them they DO have my booking, at a different hotel. They do not understand this either. Fortunately my travel is not until the first week of Feb, so I have time to sort it out. Definitely not going to just take their word that it is fine, and show up. Will have to book alternative cancellable reservations while there is still decent room availability.

I always do this anyway, but a reminder to make sure to double check your travel when using 3rd parties. Just FYI in case someone wants to check out their travel portal before getting the card, they use Hopper.com as kind of an aggregate I guess you would say, then Hopper uses random travel agencies. At least that is my understanding of the way my booking went. I was directed to Hopper, and then from them to World 2 Meet (Iberostar?), who directed me right back to Capital One.