FlyerTalk Forums - View Single Post - Amex Concierge: What have they done for you?

Dec 16, 2021 | 7:13 pm

#644

Nagasaki Joe

Join Date: Jan 2017

Location: Kyushu, Japan

Programs: UA Silver, ANA MC, HH Diamond, Hyatt Discoverist, Bonvoy Plat, IHG Plat, Shangri-La GC, Hertz PC

Posts: 1,443

Quote:

Originally Posted by ubiquitous1984

UK experience - Centurion

I have been a member since 2010 but never used this facility before.

My car broke down late on saturday evening, BMW arranged for a tow truck however I needed a hire car for the following morning in a remote area.

I phoned Amex and they answered the phone straight away even though it was saturday night. I told them the situation and they went away to source a car, and then phoned me back later to confirm it had been sorted and followed it up with an email.

Technically I could have done all this myself, but in a stressful situation it was good to be able to rely on a third party to get it done.

Is your card a UK-issued Amex card or US-issued? Did you call the US or UK phone number to reach the Concierge? I would expect that a UK-issued card and UK-based concierge might provide better service for requests like this, but I could be wrong.

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