Originally Posted by
callie-girl
Back to traveling for the first time in years.
Got an email rather late last night that the late April BER-MUC-CLT has been cancelled and they want to change me to the following day. Actually, I'd rather change it to earlier in the week, if that's possible.
Call centers both in Germany and in the USA are overworked at the moment. So maybe best to wait a few days to sort this out?
Or - serious question - better to cancel/rebook my desired times?
Ah, well. It's been a long time since I've had to deal with any flight changes. I should be grateful for that.
My experience: Got a email about a change from F to C. Called last night. English speaking agent. Pretty clueless. Spend about one hour on the phone, she had to contact her heldesk several times. During that time I got new tickets myself, waited for the confirmation, cancelled the old tickets and finally hung up when still on hold.
If you can find space on your desiired date I would book new and cancel after my experience with the call center.