Have been an Ambassador level member since merger/Bonvoy creation with over 2000 lifetime nights.

During last 3 years, I have formally requested the use of the Your24 privilege in USA 15 times and it has been granted to me -

NOT A SINGLE TIME.

Have made request via my Ambassador at Fairfield Inns, Courtyards, Sheratons, Renaissance, Marriott, JW Marriott, Delta properties, Springhill Suites, and Residence Inn.

NOT ONCE has the request been granted.

So to be clear, whatever the purpose of this privilege was supposed to be, it isn’t, because every hotel can define their own policy about this, and without any ability by the Ambassador desk to enforce the policy, there is no recourse.

I am sure there are other Ambassadors who have had better experiences with this, but seriously, can anyone explain what voodoo is required in order to be able to use this supposedly Top-Tier privilege?

I was told recently when getting turned down yet again, that time at a Springhill Suites near O’Hare, back in October, that hotels can now use COVID as the excuse to deny the request.

So my interpretation is that there isn’t any actual way to get the request approved and any Bonvoy literature to the contrary is quite flawed in its description.

Happy Holidays / Healthy New Year