I know lots of people think their individual complaints drive company decision-making, but data analysis as to the impact of a policy on revenue--which is what you suggested has been done- isn't based on whether people complain but on financial data. The policy took effect in July. There is no statistically valid analysis of the impact of that policy on revenue that could have been performed and taken into consideration in the past five months-- even *without* the confounding variables associated I think most people in the land of "big business" understand that isn't how data analysis works.

I'm also not sure what you are referring to as "the land of big business" but, again, business travel has been down the past five months and is expected to take much longer to rebound than leisure. Few companies have a Hilton-only policy, and if they did, they likely wouldn't have yet revisited that policy to see if they are seeking increased costs since July.

You may say that Hilton has decided they don't *care* about potential losses of business, but it is mathematically impossible for Hilton to have ade any useful calculation about how much the policy has cost them in the past 30 weeks.