Originally Posted by
shoodawg
12/10 Conrad - Booked Strip view, no upgrade offered even with suites for sale on Hilton.com, Diamond benefit breakfast credit not made available (not expecting it).
12/11 Crockfords - Booked Strip view, no upgrade offered but appeared to be sold out that evening. No Diamond breakfast credit stack (not looking for stacking either).
**** edited to add that we just noticed on our Amex statement that Crockfords put through a (nearly) duplicate charge for the stay that we had pre-paid over a month ago. Has anyone else seen this type of activity from Crockfords or Conrad at Resorts World Las Vegas?
Same thing happened to us at the Conrad. Booked and prepaid a 3 night stay for 12/7 thru 12/10 thru AMEX FHR, At Check-in, they billed us again but I didn't notice til we got home. Called the hotel yesterday and they quickly agreed to credit the duplicate. Spent more time getting through to the correct department - eventually just went to the Concierge who got me to the right place. Whenever I selected Billing Dept. on the VRU I was immediately cutoff!
When we checked in, we were told that we could stack the FHR and Hilton benefits. FHR $33pp breakfast was only at the Kitchen (which got old after the second day of lukewarm food, and I'm not talking about the buffet!). Hilton $50pp benefit was good at Kitchen and Suns Out Buns Out. $125 FHR benefit was good at most restaurants except Brezza and Starbucks. We had delicious meals at Genting Palace and Fuhu and the Dumpling booth at Famous Foods.
Biggest issue was the day the Kitchen could only accept cash, no room charges. Front Desk suggested we pay cash and bring the receipt to them so they could credit our room account. That worked fine for us but it was annoying.
Also, be aware neither the $33 or the $125 FHR credits covered tips and taxes.