Please remove if not in right threat, but we checked in at Aria today with Amex hotel collection. We were given $100 credit, but front desk agent lied to us about being sold out for upgrade. We booked regular room, and she said the upgraded room would be deluxe strip view, but they were busy and sold out for next two nights. Upon checking on hotel website and amex travel website, there were plenty of rooms available for $20 more. Not sure why she lied, but we booked the room in my 22yo's name (authorized user with gold card) so that she could get experience using benefits, and she checked in with me observing. We have a room at the Bellagio in 2 days, so hopefully we will get fountain view upgrade.

We stayed at Pallazo last night and got upgraded to higher floor with strip view, after booking cheapest 2 queen room.