A couple of comments after our stay this weekend:
- Nice common spaces but I hate the two elevator banks set up where you have to take the one elevator to the lobby from the entrance and then take another bank up to the rooms. This works in hotels like the W TS with large lobbies but the problem is that the lobby at the Edition is not large and gets very busy with people waiting to check in as well as waiting for the elevator and when you add in luggage carts you have way too much going on in the small space.
- Very annoying that they did not have anyone working the doors to access the hotel from the street. The doors are huge and weigh a ton and people were struggling to get them open. Any hotel with a high-end feel should have a doorman!
- There is construction on BOTH the 47th and 48th sides of the hotel. Luckily I had heard about the construction on the 47th side and asked at check-in to be on the other side. The agent was nice and said I will try and get you towards Broadway since there is also construction on the other side. Construction on the 47th side seemed to go on at hours past 9-5 since they were still working and drilling when we got back to dinner. This has to be a big issue for the hotel and I can't even imaging the number of guest complaining about the noise.
- We didn't interact much with the staff outside of breakfast so I cannot comment about service levels. Breakfast staff was friendly but not overly quick or personable.
- For me the biggest problem with this hotel is the size of the room and the lack of functionality of the decor of the rooms. It's bad enough when the rooms are tiny but when you have one hook for towels (and no other place to put them) in a King bed room then that is a problem. Other examples are when the room has 3 small drawers in the entire room and 1 is filled with a safe and the other has stuff like a blow dryer in it. I can give numerous other examples like NO iron or ironing board since the closet is minuscule, etc., etc.. I also think the decor will not age well and it definitely didn't feel high-end...more like a nicer version of Ikea furniture in a light wood finish.
- Lack of upkeep and attention to detail was already clearly evident and this is unacceptable. For a hotel that charges $500-1000 for a room these things just shouldn't happen. I've stayed at a lot of hotels and I've had my fair share of frayed towels but at a property that Marriott ranks as "luxury" this shouldn't be the case. I can get a pull but all four corners had huge frays.
In summary, we would NOT stay here again given all the other options in the city. I wanted to check it out and once was enough. Was it bad? No...but it definitely wasn't good and the form over function and lack of attention to detail will keep us from coming back.