Originally Posted by
Friendly Traveling Deathmerchant
Good scoops, thanks.
Do you think it changes anything that it was cancelled by the “night auditor” vs. a front desk CSR?
“Hello,
We see that you made a reservation with us . Unfortunately , we have no rooms available and we had to cancel your reservation.
Kindly yours,
Night Auditor
Home2Suites Atlanta Airport“
(Keeping in mind the app still showed inventory & ability to book quite some time after I was cancelled.)
No difference at all.
That person was just the lucky one who probably came in at 11, probably got screwed by 2nd shift who sat on the problem and did nothing (or maybe knew something was wrong and just didn't care) and they had to do something.
Night audit at a limited service property is not some exalted position. Assuming everything runs smooth and you have a breakfast person coming in the morning, it's basically getting paid for eight hours while doing an hour of work. Three buttons, a tape change and a few emails and night audit is done. It's far more involved at a full service property with gift shops, restaurant(s), banquets/catering, etc.