everybody on a USA domestic F flight received a nice note on a napkin - mine is from Alexandra and I had saved it as a bookmark. I don’t want to dispose of it. I’m not sure where it is and I noticed it during 2021. I think I got it in 2017! Maybe on AS or AA? I forget although the napkin surely has the airline brand. I wouldn’t recognize her and can just say that she was surely under 40.
Originally Posted by
lhrsfo
I personally think the handwritten note is ridiculous - a waste of paper and time and somewhat creepy. I positively, but mildly, don't like getting them.
I certainly expect to be treated well by the airline to which I give my business, and treated well throughout the extended transaction. And, with my status on BA and UA, I expect to be treated like a frequent flyer rather than a leisure flyer. And there's the rub: the UA FA who handed my one of those notes the other day (and I do accept it might be culturally acceptable in the US whereas it would be culturally unacceptable in the UK) may make the effort, but the overall experience counts for more and, in that case, was let down by rude security in UA's terminal in SF and a horrible United Club experience. Those matter, not the note.
yet tsa at Sfo, if that’s the rude security you mean, isn’t under UAL control nor can UAL do much about it other than escorting you to the tsa counter. UC is under UAL and isn’t tied to your UAL FA. You can have the best flight experience before enduring an unpleasant immigration counter process or after an unpleasant security experience at the airport.