I agree with this. Ive only been with centurion for about a month or so now and have had a great experience with my member rep team. It’s definitely a team helping but you get a main rep who is the one who helps the most or gets everyone else to help on the team when needed. My rep called me to tell me that my Hilton status was declined because I already had an email address with them, but not to worry and he would get it all taken care of