I wish that were the case. Unfortunately, they don’t really act as an assistant. Also, no longer assigned to a rep. They say you’re now assigned to a team, but every time I contact them, I get a different rep. So maybe the team is all of the reps? I haven’t found them to be that useful over the years and am thinking about getting a Capital One CC with lounge membership instead and a Green Amex to retain the points unless they offer another promo like last year where part of the $5k annual fee was returned as travel credits. Centurion lounges are at capacity, showers and massage are still closed, limited hours. Meh.