Originally Posted by
The Road Goes On Forever
The average desk agent could care less what kind of discount you're using and I highly doubt that played into this situation at all…
FWIW, as an desk agent you are not trained on how to close off the inventory...
Good scoops, thanks.
Do you think it changes anything that it was cancelled by the “night auditor” vs. a front desk CSR?
“Hello,
We see that you made a reservation with us . Unfortunately , we have no rooms available and we had to cancel your reservation.
Kindly yours,
Night Auditor
Home2Suites Atlanta Airport“
(Keeping in mind the app still showed inventory & ability to book quite some time after I was cancelled.)