Originally Posted by
Nephoi
there are some overlapping things here:
first of all: some issues require HUACA. there are good agents, there are not so good agents, there are experienced ones and sometimes you get one whos not that experienced than others.
in addition to that: i find that BA is both more restrict but also more reliable when it comes to rules. they have their rules, we know them, they know them, we can read them in the web. but the agents usually know how to proceed with them. they are more strict than AAs when it comes to rebooking (especially when you have an AA domestic ticket...). AA's range is bigger. sometimes you struggle to get what you originally paid for (like here) sometimes you can get extra legs with no hazzle at all.
when it comes to cancellation/refund BA handles it better IMO. there is no prefunds.ba.com ....
I think that if we ever get back to "normal times," where flight schedules run more or less as they are written, then booking tickets with AA might be OK.
At the moment, with all the uncertainties in travel, countries that introduce new covid-related restrictions for essentially no reason whatsoever, with no notice, and the fact that these TP runs typically need to booked months in advance, I would steer clear of AA-written itineraries until the dust settles.
That is, unless you have unlimited patience, don't mind making multiple phone calls, and are willing to risk thousands of dollars on the goal of getting BA status, in which case I say go for it!