Originally Posted by
Tafflyer
What is the situation with the new (trial?) RFS redemption levels and cancellation? Either I have been misled by an agent or the situation has changed.
For a peak time RFS MUC-FAO costing €0.50 plus 22,250 Avios, if I cancel I would have the Avios refunded and lose 50 cents.
For the same RFS as Avios plus cash of €30 plus a more reasonable 15,750 Avios, if I cancel the agent is telling me there’s a €42 cancellation fee which would result in only the Avios being refunded.
This contradicts the last time I did this about a year ago where I had both Avios and Cash refunded, since the RFS component is only 50 cents and the remaining €29.50 was to “purchase” 6,500 Avios.
You always pay the cancellation fee and it is always taken from the taxes/fees/charges cash component. If the TFC component of your booking is less than the cancellation fee of €42.50, then you just lose whatever you paid in cash but get your avios back. They do no try and charge you the remainder of the cancellation fee, or if you like ask you to cure the difference.
If you make a reward booking for €0.50 and 22,500 avios, I would expect you would get a refund of the avios and lose the €0.50.
If you make a reward booking for €30 and 15,750 avios, again I would expect you would get a refund of the avios and lose the €30.
As one more example, if you had made a reward booking for say €70 and 20,000 avios, I would expect you would get a refund of €27.50 and all the avios.
I am not aware of any ability to take avios in lieu of the remainder of the cancellation fee, and I don't recall any reports about that happening before.