Originally Posted by
Reaching
Is it a two step process? Cancel online to get a voucher, and then request refund?
Or can you request a refund directly through the online form without first cancelling?
You can request it via the form without first canceling. Make sure you're clear that you want a credit card refund, not a voucher. However, if it's a last minute cancel/refund, I'd make sure you cancel before the 24 hour.