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Thread: Current Status of BA Call Center
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Old Dec 10, 2021 | 12:22 pm
  #486  
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Originally Posted by CKBA
ii) while I appreciate that the call centre folks may not have all the information - or be able to provide such information, they should be able to refer passengers onto those who do know.
I think that the point is that "those who do know" are the check-in staff at the airport on the day.
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