Originally Posted by
Cameron B
The process is not automatic. You will receive instant value in the form of a credit voucher for future flights upon cancellation.
If you would like it to become a credit card refund you must fill out a refund request through their e-mail contact form. They typically respond to that within 24-48 hours.
Is it a two step process? Cancel online to get a voucher, and then request refund?
Or can you request a refund directly through the online form without first cancelling?