Originally Posted by
LufthansaGermanAirlines
Hello GlobalNomad,
I am very sorry to hear about the difficulties regarding your mother's Miles & More account. As much as we would like to assist and help your mother to use her account, our hands are tied here. This needs to be solved directly via my colleagues from Miles & More, also due to data protection. My apologies.
Best regards
Jasmin
Thanks, I assume it is not coincidence that I have now received an email to move forward with identifty verification.