Join Date: Jul 2010
Location: BUR
Programs: AA, DL Platinum, AS, AF/KL, UA, VS, HA, Hilton Gold, Marriott Gold, Hertz Presidents Circle
Posts: 1,788
This happened to me with Budget. Didn't pick up a car I had made a non-prepaid reservation for. Used Hertz which had a cheaper rate and neglected to cancel the Budget reservation. Got charged for the full Budget rental period despite not having set foot on the Avis/Budget property (same facility at RDU). Strangely they said I "drove" 56 miles and returned it at a time a few minutes after my return flight landed in Los Angeles. It's like they wrote a script for me.
After a few calls including to their "security" team - it was initially thought someone had fraudulently rented the car in my name - the charge was fully reversed.