Originally Posted by
ashill
Reacting like you're not going to get a refund when it's been all of five days? Yes, I think you're overreacting in this situation. This a clear-cut situation regarding the refund (a schedule change out of your control and they were unable to find an itinerary to your liking), so I wouldn't worry at all about it being approved and processed. It's COVID times; flight schedules change frequently, so there's not a lot you can do to precisely plan an itinerary. (And really, flying to the inner mountain west in winter, weather can very easily knock the best-laid plans off by multiple days anyway.) It is frustrating that the reservations agent had trouble with the distinction between first and business, but other than that confusion, the agent has no power to create a flight with an F cabin when it isn't in the schedule. It's also frustrating that they couldn't change just the one flight on your itinerary.
Thanks for your response. When I check on my original ticket number request with the link given in the email acknowledging it having been made, I get an error message indicating that they have no record of the request.
When I check on the re-issued ticket number I get a long list of the flights with either $124 as the amount of a refund requested, or of the amount of the supposed ticket less all the fees and other charges so that the amount is about 1/2 of what the ticket cost. I would very much like to think that the AA accounting department knows more than they are showing me. My interaction with the agent on the phone did not inspire confidence in that regard. I have a lot of experience with AS and BA, both of which have treated me well in every circumstance. I have no experience with AA and this one experience instills zero confidence and even less interest in ever booking a trip with them again.
Again, thanks for your reassurance and happy holidays.