Originally Posted by
UKtravelbear
Patience is a virtue
It states on the refunds webpages
"Allow 7 business days for your refund if you paid by credit card"
You didn't even wait for that to end before you were onto your credit card. Credt Card companies expect you to have exhaused your remedies with the supplier before contating them.
And you were offerd alternative flights whilst whilst not what you wanted you were still offered and would have meant that your trip - except one day - could still have gone ahead.
Any lost costs because of your decision to cancel the whole trip are down to you not the airline (where you could have made a case for the 1st nights hotel if you had gone ahead with the trip)
The problem is that the telephone agent reissued the ticket with a different ticket number, claiming that the long haul flight was in First but while talking to him I said that as far as I knew there was no first class seating on flights from SAN-LHR with the equipment they are now using for the flights. He insisted that the seat was in first, but then when he sent me the email confirmation (which I didn't even ask him to do because I was waiting for him to establish to me that the seat would be in 1st, which is what I paid for) it was obviously in Business. At that he started trying to convince me that my fare paid was actually a business class fare. This was not true; my LAX -JFK was in F, and my JFK-LHR was in A.
At that point he basically said it was take it or leave it, and I said I was not accepting a re-booking with that itinerary in Business, when I paid for first, especially without any compensation. So he canceled the new itinerary.
I immediately filed for a refund for both ticket numbers. I get confusing information and from what I can see it looks like they are talking about a refund of about $125 on a $3800 ticket.
Do you think I am over reacting in this situation? There is no one that I can call, it's almost two months since the ticket was written and paid for, and the time limit for doing a credit card chargeback is under 3 monhts.