Originally Posted by Majuki

As CMK10 said, when we stayed there a year ago the service was mixed as well. We had to call housekeeping twice and only received towels and some basic toiletries. We were lacking things like shampoo when we checked in, so both the hard and soft product within the rooms left a lot to be desired. The rooms could use a total overhaul.

The reduction in breakfast benefit, if Hilton indeed makes this permanent, will diminish the value of this hotel. The breakfast was one of the few redeeming qualities of the stay, but a $24/night credit wouldn't be more than a discount off the menu prices at the restaurant. The prices are still very much WA levels.