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Thread: Free Night must be redeemed w/ a reservation w/ a checkout before the expiration date
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Old Dec 7, 2021 | 12:47 pm
  #13  
Carolina2Cali
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Originally Posted by craigthemif
I would double and triple check your certificates.

A few years ago, I had my Cat 7 all lined up to use at the PH Tokyo, but I could only make it there on its expiration date. Neither online nor my Concierge could change anything - I had to burn it elsewhere.

I have my doubts that a WoH agent can override the system to let you use it for checkout after it expires...
It seems it is just a wording issue... I would hope that my calling in, screenshotting which certificate is to be used, etc would help my case. They didn't claim to be overriding anything... but I'll keep an eye and squawk to corporate if something shady happens.
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