Dear LH team,
I am SEN trying to help my 90 year old mother recover login to her M&M account. Pretty important since she is crediting a mix C/F itinerary. Forgot password process does not work because it says there is no email address for the card profile. But I have email traffic from when the account was opened. During the summer I called SEN who guided me through the process to reclaim the account via the service center. I never heard back. A week ago I repeated the process and still have not heard back. But this time I kept track of the request id: 1FL-CC8-KS6
Would you please be able to track any news down on this. Happy to send further details via PM.