Originally Posted by
CKBA
My concern is that the checkin staff at LHR for our return might also not be conversant in the details as well and deny boarding. I'm not expecting folks to know all the regulations, but there should be an internal wiki that can be checked. Furthermore, I cannot believe that this is the first case BA has dealt with where a US visa/green card has been extended beyond it's expiracy date due to the covid situation.
Sorry but you are comparing apples and oranges, comparing the contact centres to check in.
Check in staff have to be aware of such issues in case someone hasnt got the correct documents.
In the contact centre we dont receive training and cant offer advice on travel documents which has been the situation long before Covid. BAs stance is that it is each passengers own responsibility to check visa and other requirements.