Originally Posted by
Yahtzee
When I checked in, the clerk said, "We are pleased to give you an upgrade to ___________ under the Amex FHR program." So, it is already coded in the system. Of course, if it's a busy Saturday night, it's possible a great upgrade won't be available.
Some properties are quite strict about offering a maximum one class upgrade, so if that class is not available, no upgrade, and/or no upgrades from rooms to suites.