We (husband and myself) have a flight to MIlan from JFK in March, booked with Alaska miles Business Class (while they were still partners). At the time of booking, the plane scheduled was a 777, and I was able to select our seats with no difficulty. Now it is an A380, which is great, but the website will not let me choose seats on the new plane, not in Manage My Booking or anywhere else that I can find. It says “call” but no one answers the phone at the USA number (1-800-777-3999). That was at 11:30 PST. I have no idea where the call center is located. Online chat is not working either.

I just joined Emirates Skywards (long after booking, so this flight is not on my membership)—-is there a better number to call? Or any other suggestions? A better time of day to call, or a different call center location?

I understand that we can choose seats at OLCI, which I see is 48 hours in advance. But I would really like to have this sorted in advance, as I have mild claustrophobia and much prefer a window seat. Also, we don’t want to end up in the middle, as there could be other passengers next to one or both of us.

Thank you for your help.