They don't read the mail and then just send a form letter. I have been fighting with them for a month. They say I have 3 accounts. We have 3 family members with 1 account each, which is in accordance with their terms. They just keep sending the canned reply that I have 3 accounts and which one would I want to leave open, losing the other 2 accounts. In protest I flew Airtran to DC this week instead of United (Mypoints owner)
JudyJFLA