Originally Posted by
redtop43
I strongly suggest that if you are indeed EXP and you cancel an Amex ticket, call AA to get them to take it over before you cancel it. I have a lot more faith that Amex will accurately preserve the value of the ticket than that Amex will.
When a travel agency reissues a ticket and there is a residual value from the exchanged ticket, a new document is generated that preserves the residual value (a Miscellaneous Charge Order or MCO in the case of Sabre). Although a hassle, you should call Amex once the exchange is completed and get that document number for future reference.
Originally Posted by
FrankMorris
Question: What does "take over" a reservation mean, then, if nothing about the reservation is changing? Simply that AA would be willing to handle changes to the reservation?
The reservation itself is not "taken over", but if the carrier exchanges a ticket originally issued by a travel agency, the agency no longer has control of the ticket and cannot process further changes--they must be handled by the carrier. Typically, when there are schedule changes the carrier either revalidates the ticket or requires the travel agency to re-issue the ticket, so that the travel agent retains control of the ticket if there are further changes.
Originally Posted by
FrankMorris
I'm not seeing any clear answer as to whether same day changes would be affected by where the reservation lives - it seems that AA charges a fee to "take over" the reservation and AMEX (for example) charges a fee to change a reservation, so how would one go about engaging a free same day change...for free?
NYC Flyer I'm guessing from your post that if I were to want to do this, there would be no fee, and I'm guessing I could still do it through the app?
There is no impact to same-day changes or e500 upgrades--these can be requested online/in-app regardless of who issued the ticket. If there is an upgrade request that requires re-issuing the ticket, AA will handle the exchange without the $50 fee.